Reservation Booking Terms & Conditions
The following booking terms and conditions are applicable to all reservations 1st January to 30th November. All bookings for the private dining room, full venue hire or tables of 6+ in the main dining room are subject to the following terms and conditions.
Friday and Saturday Reservations
We may require credit card details to confirm all Friday and Saturday reservations. A guaranteed number of guests is required when the booking is made, this will be regarded as the minimum number for catering and charging. Where a set menu has been chosen, we will charge the set menu price per person. Where no set menu has been chosen, we will charge £25 per person to the securing card. Reservations may be cancelled entirely with 2 days’ notice. We may not phone to confirm reservations again once card details are supplied, so please remember to call us if you need to make any amendments.
Reservations for 6-19 people
We may require credit card details to confirm these reservations. A guaranteed number of guests is required when the booking is made, this will be regarded as the minimum number for catering and charging. Where a set menu has been chosen, we will charge the set menu price per person. Where no set menu has been chosen, we will charge £25 per person. Reductions by up to 10% of the total number of guests within 48 hours of the reservation may be made. Reservations may be cancelled entirely with 2 days’ notice. We may not phone to confirm reservations again once card details are supplied, so please remember to call us if you need to make any amendments.
Credit Card Details Supplied Over The Phone/ Online Reservation systems.
The terms and conditions applicable to all reservations are available on our website. You will have been made aware of where to find the terms and conditions at the time of making your reservation. If for any reason you have made a reservation and are later unhappy with the terms and conditions please contact us within 48 hours and we will cancel your reservation. The only exception is where the reservation is scheduled within 48 hours of when it was made in which case these terms and conditions will apply.
£10 per person Advance Booking Fee – (ABF).
When using a dining experience to make a reservation there are some restrictions that mean these reservations cannot usually be made more than 48hours in advance. There are two alternatives the first being that you can choose the promotion labelled ‘A La Carte’. This means that you forfeit your set menu and cocktail and instead agree to dine from the A La Carte Menu at full price and have the purchase price of your voucher deducted from the bill.
The second option is to pay a £10 per person non-refundable advance booking fee for a time after 5.15pm on Friday or Saturday more than 48hours in advance. This means that you can make the reservation as far in advance as you wish and still enjoy the set menu and drink included in your dining experience. Please note this is not a deposit and will not be credited to you bill when you dine with us, it is a fee to facilitate the advance booking.
SECURITY: Your card details are stored on our fully PCI compliant, integrated SagePay account. No card details will be stored in an electronic format in an insecure manner.
AUTHORITY TO CHARGE YOUR CARD: We may on rare occasions, within the terms and conditions set out here, have reason to make a charge to a card given as security for a large table or party booking. This would usually be if final numbers for the reservation were substantially below the number agreed for charging, in the event of cancellation of an event or in the event of non payment on the day. By supplying your card details you are giving us permission to make these charges at our sole discretion in accordance with the terms and conditions below.
CONFIRMATION: We may call you as a matter of courtesy nearer the time but we will take the numbers confirmed at the time of booking as the final numbers unless you notify us to the contrary.
Confirmation of Bookings
To confirm your booking the booking details must be supplied within 48 hours of a tentative booking being made, otherwise the management reserves the right to cancel the booking and allocate the reservation to another client. If the details have not been received we will contact you on 3 occasions, failure to provide them by the 4th attempt will result in the automatic cancellation of your booking.
Payment
Settlement of the final bill must be made at the conclusion of the function. In the event of an account not being settled on the day, the balance will be charged to the credit card details supplied on the booking form. Please note, we do not have the facility to create multiple bills. For tables of 7 or more, we prefer not to take multiple payments due to time constraints. We accept all major credit cards. Company cheques by prior agreement only.
Gratuity
A discretionary 12.5% gratuity will be added to the final bill. Please bear this in mind when calculating costs for party menus.
TERMS AND CONDITIONS OF ECOMMERCE SALES OF THE LONDON STEAKHOUSE COMPANY
1 DEFINITIONS
1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
1.4 “Goods” means the articles that the Buyer agrees to buy from the Supplier;
1.5 “Services” means the services that the Buyer agrees to buy from the Supplier;
1.6 “Supplier” means Halstone Ltd (Registered company no. 04817107 – registered in England) that owns and operates londonsteakhousecompany.com; Head Office being at The Old Stables, Drift Road, Winkfield, Berkshire, England, SL4 4RR.
1.7 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
1.8 “Website” means londonsteakhousecompany.com
1.9 Registered for VAT No. 820279835
2 CONDITIONS
2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.
2.6 Any complaints should be addressed to the Supplier’s address stated in clause 1.6.
3 ORDERING
3.1 All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.
4 PRICE AND PAYMENT
4.1 The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT where applicable.
4.2 The total purchase price, including VAT where applicable and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.
4.5 Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.
5 PERFORMANCE OF SERVICES
5.1 The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
6 RIGHTS OF SUPPLIER
6.1 The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
6.2 The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.
6.3 The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.
6.4 The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.
7 AGE OF CONSENT
7.1 Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.
7.2 If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.
8 DELIVERY
8.1 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.2 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
8.3 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
9 CANCELLATION AND RETURN
9.1 The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
9.2 Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.
9.3 Goods to be returned must clearly show the order number obtained from the Supplier on the package.
10 VOUCHER REDEMPTION
10.1 Vouchers must be redeemed before their expiration date and in accordance with the voucher redemption policy described in the voucher.
10.2 All vouchers whether cash value gift vouchers or dining experience vouchers must be redeemed online on our online shop by entering the voucher serial number into the discount code box of the shopping cart excluding the purchase of more vouchers. Alternatively, this process can be done over the phone.
10.3 Our vouchers are ‘Multi-purpose-face-value Vouchers’ as they may be used to purchase normal or zero VAT rated goods and services.
10.4 We operate a 48hr cancellation policy for all reservations.
10.5 Where a Dining Experience or cash value gift voucher is being used against a reservation.Where the 48 hr cancellation policy is not adhered to the guest will incur the loss of the experience or gift voucher.
11 LIMITATION OF LIABILITY
11.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
11.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.
12 WAIVER
No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
13 FORCE MAJEURE
The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
14 SEVERANCE If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
15 CHANGES TO TERMS AND CONDITIONS
The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
16 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh courts.