Privacy Policy

London Steakhouse Co uses and stores your data for fulfilling a contract with you to manage your event or private dining, and/or for marketing with your consent. You may withdraw consent for marketing at any time.

We are committed to ensuring that your privacy is protected and understand the need for protection of all personal information provided by you to us. This privacy notice states what personal information we collect about you, why we collect it and what we do with it. If you have any questions about it or for all other data protection enquiries, please email

We collect and may use many different kinds of personal information to provide our dining experiences and services, including:

  • Contact Details: name, phone number, address and how to contact you
  • Date of birth and/or age
  • Communications: information we learn about you from communications between us, including reservations details or special requests
  • Usage data about how you use our products and services
  • Technical: the devices and technology you use to access our services
  • Financial: credit card details, billing address, and bank account information
  • CCTV: information provided through CCTV recordings at our restaurants.

We may collect your personal information at any of the following times:

  • When you make a reservation at London Steakhouse Co
  • When you purchase gift vouchers or dining experiences
  • When you visit or make transactions in the restaurant
  • When you respond to our promotions or subscribe to our mailing lists
  • When you participate in competitions, contests or games organised by us
  • When you attend events organised by us or conducted at our restaurant
  • When you communicate with us by phone, email, via our website or other communication channels, for example, social media platforms
  • When you visit our website or register a user account with our websites or mobile applications
  • When we seek information about you and receive your personal data in connection with your relationship with us; and
  • When you submit your personal data to us for any other reason.

If you provide the personal information of anyone other than yourself (such as family or friends), you are responsible for informing them that we are collecting their personal information and for ensuring that you have valid permission to provide such personal information to us.

If you are a minor under 16 years of age, please obtain consent from your parent or guardian before you submit any personal information to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with their personal information without your prior consent, please contact us to request for erasure of their personal data or for the minor to be unsubscribed from our mailing lists.

We work with a number of third parties, including, but not limited to, reservation systems, booking agencies, advertisers, social networks and event organisers, all of which may provide personal information to us.

How do we use your personal information?

The law states that we must explain the legal grounds we are using to justify our use of your personal information. We will only use it to:

  • To provide a requested service or carry out a contract with you
  • Where we have a legal obligation
  • Where we have a legitimate interest
  • Where we have your consent
  • To manage our relationship and communicate with you
  • To process your payments, provide you with order updates and deal with your enquiries
  • To authenticate the identity of individuals contacting us
  • To administer and manage your account and associated services including updating your records and answering your queries
  • To manage how we work with other companies that provide services to us and our customers
  • To exercise our rights set out in agreements and contracts
  • Sharing your personal data with certain third-party service suppliers such as payment service providers

We will keep your personal information for as long as you are a customer of ours. We may keep your data for up to 3 years after your last interaction with us or where you have made a transaction, your data will be removed 5 years after such transaction.

We may share your personal information with third party suppliers working with us, including but not limited to booking platforms, gift voucher solution providers or social media networks. Equally, if another entity acquires us or merges with us, your personal information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible, they will be sold or transferred to third parties. Where required we may also share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public. These third parties should comply with similar and equally stringent undertakings of privacy and confidentiality.

If you are unhappy about any aspect of the way we collect, share or use your personal information or wish to withdraw any consent, or have any questions about our privacy policy, contact us at

This privacy policy is subject to change, any amended version will be posted to our website as soon as policies change.