If you have supplied credit card details, paid a deposit or are using a dining experience then you have agreed to our cancellation and amendment policy during the booking process.
This means that up to 48-hours before the time of your reservation you can cancel completely or make an amendment to change the date or time of your reservation with us.
If you need to change plans and it is within 48 hours of your reservation with us unfortunately you can’t cancel or amend your reservation.
This means that your card will be charged, you will lose your deposit, or you will be unable to re-use your dining experience.
We have this policy in place to make sure that as many people as possible can dine with us and to allow us time to contact other guests so they can fill your reserved table. If we have less than 48-hours’ notice it is very often not enough time for other guests to arrange to come and dine with us.
Our policy is there for a reason, and we apply it to all guests out of fairness no matter what the reason for the requested cancellation or amendment.
Our regular walk-in menus are available on this website under the ‘MENUS’ section.
If you have opted to dine from the A La Carte menu this is where you will find a current copy of it.
Guests who are using a dining experience will have had a copy of the relevant set menu attached to their voucher but if you would like us to send you a menu please email us firstname.lastname@example.org with your dining experience details and we will get one to you directly.
If you have made a reservation then there is no need to bring anything with you as we will have all of your details and requests on our system although it may help to have a copy of your confirmation email with Booking Reference.
Please note it is not possible to use a dining experience unless you have made a reservation in advance using the dining experience booking link, we cannot accept dining experiences in the restaurant where reservations have not been made in advance.
We are a smart and glamorous restaurant where many guests come to celebrate and have a special meal.
While we don’t have a strict dress code very casual wear is not appropriate and we suggest all guests bear this in mind.
Fashion trainers for example are absolutely fine, e.g. Converse, Vans, Prada, but probably not that old pair of running shoes from the back of the cupboard!
Unfortunately we don’t have our own parking spaces or valet parking.
Parking is available at various public car parks and if you are planning to travel by car there are several within a few hundred meters of the restaurant. To see the widest current selection please google ‘car parks London E1 7JF’.
We are a 2-minute walk (150m) from Liverpool Street Station which provides excellent connections throughout London on the Elizabeth, Central, Circle, Hammersmith & City and Metropolitan lines.
We are located 1.3 miles from the iconic The Shard building which is just over London Bridge on the South side of the Thames.
A walk takes between 20 and 30 minutes, a typical cab ride from 10-18 minutes.
Depending on the time of day the numbers 149, 133, 47 and 388 buses all go directly from Bishopsgate to The Shard and take from 13-19 minutes.
If you like the Underground then a short journey from Liverpool St to Bank (Central line) then Bank to London Bridge (Northern line) is a reliable 16 minutes.
While we do have highchairs for a limited number of children, please note we are very sorry but we do not have space for pushchairs or prams in the building.
If you have used a combined dining and Shard experience from Virgin Experience Days, Buyagift or Red Letter Days please contact them directly as they provide Shard tickets for you.
If you have a combined dining and Shard experience from any other partner then your Shard tickets were emailed to you immediately when you made the booking.
Please check your spam and junk folder as they may have gone in there. If you still cannot find them please email us email@example.com and we can re-issue them for you.
All of our meat comes from Royal Warrant holding butcher Aubrey Allen. Unfortunately, we do not have any halal meat.
We have both a vegan and vegetarian main course on the menu. We also have starters that are vegan and vegetarian or that can be adapted. Please check your set menu or have a look at the ‘MENUS’ section on this website.
We are very fortunate that we are generally very busy.
Our online availability is the same availability that our reservation team can see when you call to make a reservation, the reservation team doesn’t have access to any extra tables.
It is always our intention to provide tables for as many guests as possible so please consider dining at lunch or earlier in the week if dinner and weekend tables are all fully booked.
Booking further in advance is also a good idea if you know when you want to come, weekends tend to have better availability 5+ weeks away.
You can also add yourself to our waitlist online for your preferred date/time, we don’t guarantee that a space will become available but other people’s plans do change and if that happens you will be notified automatically.
The bottom line is that we are incredibly grateful that you want to come and dine with us and we will do everything we can to find you a suitable reservation but our online availability is 100% accurate and we are not holding anything back for regulars or guests who phone.
Unfortunately you can’t use an out-of-date dining experience.
We need to be able to claim the voucher payment from the provider and we aren’t able to do that if the expiry date has been reached.
The good news is that by contacting the company that the voucher was purchased from you can normally extend it so that you can then make a reservation with us which is great for you and us!
Our restaurant is reached by walking down approximately 10 steps from the pavement into the restaurant reception area.
There is a firm handrail on one side and on the other we have a disabled lift to take customers that use a wheelchair.
Please note that the maximum combined weight of the passenger load (wheelchair and person) is 225kg.
Inside we have an easily accessible disabled loo.
One smaller area of the dining room is upstairs and without disabled access to please let us know in advance and we will ensure you have an easily accessible table on the main dining room floor.
Our dining experiences are an incredibly popular way to make a reservation with us.
To allow maximum choice for all guests there is a restriction that you cannot make a reservation for dinner on Friday or Saturday (dinner being from 5.30pm onwards) more than 48 hours in advance with a dining experience.
If we didn’t have this restriction in place Friday and Saturday evenings would be fully booked months in advance.
There is however an option available if you have a dining experience for securing a Friday or Saturday night table if you really want to dine at one of these times and book more than 48 hours in advance.
You can make a reservation, but you have to choose to dine from the A La Carte menu which is our normal menu available on this website in the ‘MENUS’ section.
If you do this you are deciding not to dine from the set menu, not to have the complimentary cocktail and instead pay for everything that you choose from the A La Carte menu and drinks menu.
You can have as many or as few courses as you wish.
When we present the bill to you we will deduct the amount that your voucher was purchased for and you will pay the balance by card or Apple pay. *Please note we do not accept cash for payment.
If you choose to make a reservation this way and dine from the A La Carte menu on a Friday or Saturday night then you won’t be able to change your mind when you come to the restaurant.